Delivering on your promises

By Branding, Business, Customer care, Customers, Psychology, Spirituality No Comments

Here is a way to succeed in life and in business: keep your promises.

I realise that at times it can be quite hard to do this.

Consistently delivering on your promises can be life changing.

Think of someone you know who does this.

Now think of a business that always keeps its promises.

If they say that they will call you back, they do so. If they are going to do something for you, it gets done.

Consistency is a message in its own right, isn’t it?

Sales and marketing can benefit from this.

The buyer thinks: I may not need you now, but I know where you are and I trust you.

Keeping your promises demonstrates integrity, which is a core brand value.

How hard can it be to keep a promise?

The Default Mode Network and human downtime

By Creative thinking, Learning, Longevity, Psychology, Spirituality, Success No Comments

You have around 100 billion brain cells (neurons). Each of these neurons has about 7,000 inter-neuronal connections. Estimates differ for adults, but your brain has about 250 trillion connections.

The Default Mode Network (DMN) comprises a network of interacting parts of the human brain. When you not working and not ‘doing’, the DMN lights up.

I have meditated since I was in my 20s. I find that it makes me calmer. It helps me to find new ideas which would not have materialised during my busy life (we have four children, one house, one garden and I am self employed, amongst other things).

I have found that mediation connects me to a different way of thinking – as opposed to the frenetic ‘beta brainwave state’ that drives the business world and much of Western civilisation*. When you are in beta, your logical left brain is active as well as your critical abilities.

Technology (which I love) is often to blame, for all of this ‘busyness’. Who invented email? Who invented smartphones? Who invented social media? Many of us spend a considerable proportion of our time staring at screens of different sizes, trying to keep on top of it all.

Would it be a better world if we all slowed down a bit?

By the way, the DMN is active when you are planning for the future. Imagining a positive, interesting and engaging future is time well spent.

The Dalai Lama once said that the busier he gets, the longer he spends meditating. (Have you noticed how much he laughs?)

Tony Buzan sparked my interest in the human brain. My office was across the corridor from his, for five years. I learned a great deal from Tony and he included one of my Mind Maps within one of his books.

* Interviewer: “What do you think of Western civilisation?”
Mahhatma Gandhi: “I think it would be a good idea.”

Nigel Temple is a creative thinking trainer / public speaker.


Leonardo da Vinci and the case for curiosity

By Creative thinking, Learning, Longevity, Psychology, Spirituality, Success No Comments

leonardo-da-vinci-vitruvian-manDo you like asking questions? In a meeting, are you known as someone who asks lots of questions? Or are you content to sit and listen?

I am often surprised by the questions that people ask me. Sometimes, I am concerned that they don’t ask enough of them.

Leonardo da Vinci lived by seven principles:

Curiosity: continually ask questions and have a thirst for knowledge.

Demonstration: show me how it works; test your knowledge.

Sensation: be aware of your senses.

Smoke: embrace uncertainty.

Art and science: whole brain thinking.

The body: mens sana in corpore sano  (a sound mind in a sound body).

Connection: everything is connected to everything else.

In the 21st century, it seems to me that da Vinci’s principles have never been more relevant.

“I awoke, only to find out that the rest of the world was still asleep.” ~ Leonardo da Vinci

Image courtesy of Wikipedia / Gallerie dell’Accademia Venice. Photograph by Luc Viatour /


Homeless man returns diamond engagement ring

By Spirituality

Billy Ray Harris, a homeless man living in Kansas City has returned a diamond engagement ring. Sarah Darling and her fiancee Bill Krejci have subsequently raised US$140,000 for Billy Ray.

According to the London Times, at the start of February, Billy Ray was homeless, lived under a bridge and spent his days in a square in Kansas City. Sarah Darling had accidentally dropped the ring into his cup.

The money is sufficient to buy a three bedroom house in Kansas City. Billy ray commented: “I don’t deserve it. What is the world coming to when a person returns something that doesn’t belong to him and all this happens?”

Within giveforward, Bill Krejci writes: “Billy Ray Harris returned my wife’s engagement ring after she accidentally put it into his cup. You may have heard the stories. A friend of my wife’s told a local Kansas City news station, KCTV. They ran a story, and it went viral big-time, eventually being picked up by many national and international news outlets. After friends expressed interest in helping out Billy Ray I put this site together to take donations for him. All donations will be given directly to Billy Ray at the end of the 90 day GiveForeward Campaign. Thank you for your generosity.”

This story reminded me of when I lost my wedding ring.