Customers have questions.
How do you go about answering them?
Do you have a phone number displayed on every page of your website?
Is your phone number also on view in your website footer area?
Does your website Contact us page offer a variety of ways of getting in touch?
Do you encourage new and existing customers to ask you questions?
Are you quick to respond?
If you can’t answer in full, do you let the customer know when you will respond?
Does your Twitter account handle customer questions?
Is your telephone answered by a human being?
Are email responses sent quickly?
Are you emailss checkedered carefuly befre thy are snt, cuz thoze typeos are a kllr r theyy knt?
If the customer requests a call back, will they receive one?
Which organisations are brilliant at this?
Which ones are not so good?
How much difference does it make?
